Frequently Asked Questions

Everything State Farm agents need to know about Agent Choice Internet and how Simple Layer makes the transition simple.

About the State Farm Transition

About Simple Layer's Service

Pricing & Stipend

Setup & Equipment

Phones & Printing

VPN & Security

Business Continuity

Still have questions?

Email us at hello@agentchoiceinternet.com or book a quick call.

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Frequently Asked Questions

About the State Farm Transition

What is the State Farm Agent Choice Internet program?

Why is State Farm making this change?

How do I know when I'm being transitioned?

Is Agent Choice Internet available to all agents?

What happens to SF's internet equipment in my office?

When does the $200 stipend start?

About Simple Layer's Service

What does Simple Layer do, exactly?

Do I still have to pick an ISP myself?

What does "managed" mean? What do you actually monitor?

Do you provide on-site support?

Do you support my computers, SF applications, or Jabber softphone?

Who do I call if my internet goes down?

What if Simple Layer's service doesn't fix the problem?

Pricing & Stipend

How much does Agent Choice Internet cost?

Is the ISP cost included in my monthly plan price?

How does the $200 State Farm stipend work with your pricing?

Do I own the equipment?

What happens to the equipment if I cancel?

Is there a contract?

Are there any hidden fees?

Setup & Equipment

What hardware do you install?

Is UniFi compatible with the State Farm VPN?

How long does installation take?

What internet speed do I need?

How much office space can your WiFi cover?

Can I keep my existing internet service?

Phones & Printing

Will my desk phones still work?

Do I need headsets?

Will my network printer still work?

What if multiple people in the office need to print?

VPN & Security

How does the SF VPN work with Agent Choice Internet?

What is a YubiKey and do I need one?

Does the VPN slow down my internet?

Is my customer data secure on my own ISP?

Business Continuity

What do I do if my internet goes down?

Do you offer backup internet options?

Still have questions?